Measuring Creative Operations

Preface: This is a post that I wrote for for the globaledit blog. I’m a huge believe in quantifying process and learning from other industries. After re-reading The Goal and looking at the Creative industry, I composed this: One of the books that has really shaped my thinking about creative operations is Eliyahu Goldratt’s The…

How the Post Office Killed Digital Mail

Here is a thoroughly depressing story on how the US Post Office fights innovation and killed a user-focused startup. Quote below from US Postmaster General Patrick Donahoe: You disrupt my service and we will never work with you.’” Further, “‘You mentioned making the service better for our customers; but the American citizens aren’t our customers—about 400…

Highlight = Wow

Every now and then I am amazed by a piece of technology. I’m a gadget guy and has a 64GB iPhone completely loaded with apps. It takes a bit to stand out from the crowd but today, that app is Highlight. I know that Highlight isn’t exactly new but I live in Ithaca, NY and no…